Privacy and Cookies Policy

At SalesEnvoy, accessible from https://www.salesenvoy.io/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by SalesEnvoy and how we use it.

‍

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

‍

SalesEnvoy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, in compliance with applicable data protection laws, including GDPR (UK), CCPA/CPRA (US), PDPA (Singapore), and PDPO (Hong Kong).

‍

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

‍

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

‍

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalise, and expand our website
• Understand and analyse how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

‍

Log Files

SalesEnvoy follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

‍

Cookies and Web Beacons

Like any other website, SalesEnvoy uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

‍

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of SalesEnvoy.

‍

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on SalesEnvoy, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

‍

Note that SalesEnvoy has no access to or control over these cookies that are used by third-party advertisers.

‍

Third Party Privacy Policies

SalesEnvoy's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

‍

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

‍

PDPA (Singapore) Privacy Rights

Under the PDPA, you have the right to:

• Access and correct your personal data: You can request access to and correction of your personal data held by us.
• Withdraw consent: You may withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to legal or contractual restrictions and reasonable notice.
• Data Portability: You may request that we transmit your personal data to another organisation in a commonly used machine-readable format.
• Complain: You may lodge a complaint with the Personal Data Protection Commission if you believe that your data protection rights have been violated.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

‍

PDPO (Hong Kong) Privacy Rights

Under the PDPO, you have the right to:

• Access and correct your personal data: You can request access to and correction of your personal data held by us.
• Data erasure: Under certain conditions, you may request the deletion of your personal data.
• Object to processing: You may object to the processing of your personal data under certain conditions.
• Data Portability: You may request that we transmit your personal data to another organisation or to you in a commonly used format.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

‍

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

‍

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

‍

Disclosure of Data-d

We may disclose personal information that we collect or you provide in the following circumstances:

‍

(a) Disclosure for Law Enforcement:

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities.

‍

(b) Business Transactions:

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your personal data may be transferred.

‍

(c) Other Cases:

(i) To our subsidiaries and affiliates;

(ii) To contractors, service providers, and other third parties we use to support our business;

(iii) To fulfil the purpose for which you provide it;

(iv) For the purpose of including your company’s logo on our website;

(v) For any other purpose disclosed by us when you provide the information;

(vi) With your consent in any other cases;

(vii) If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the company, our customers, or others.

‍

Service Providers

We may partner with other companies and individuals ("Service Providers") to help us run SalesEnvoy ("Service"). These Service Providers will only have access to your personal data to perform specific tasks for us, and they are contractually obligated to keep your information confidential and not use it for any other purpose..

‍

Large Language Models

We may use third-party service providers that offer API access to large language models (LLMs) to help deliver our services.

Future AI Provider Considerations

We are presently using OpenAI, but we may transition to a different provider or model in the future.

Open AI

OpenAI is an American artificial intelligence research laboratory that includes the non-profit OpenAI Incorporated and its for-profit subsidiary, OpenAI Limited Partnership. OpenAI conducts AI research with the goal of promoting and developing friendly AI.

For more information

For details on OpenAI's privacy practices, please visit their Privacy Policy page. For more information on OpenAI's terms of use, visit their Terms of Use page. Additionally, we encourage you to review OpenAI's data safeguarding approach and safety standards.

‍

Behavioral Remarketing

SalesEnvoy employs remarketing services to advertise on third-party websites after you visit our Service. We and our third-party vendors use cookies to inform, optimise, and serve ads based on your previous visits to our Service.

‍

Payments

We may offer paid products and services within our Service. In such cases, we utilise third-party services for payment processing. We do not store or collect your payment card details; this information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy. These payment processors comply with PCI-DSS standards, which are managed by the PCI Security Standards Council—a collaboration of brands like Visa, Mastercard, American Express, and Discover. Adhering to PCI-DSS requirements helps ensure the secure handling of payment information. The payment processors we work with include:

‍

Stripe:

We use Stripe for processing payments and subscriptions. Stripe adheres to the highest standards of security. For more information on how Stripe handles your payment information, please refer to Stripe's Privacy Policy.

‍

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

‍

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

SalesEnvoy does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

‍

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at hello@salesenvoy.io

This Cookies Policy explains what Cookies are and how We use them in the context of our website, SalesEnvoy. We also outline how we utilise Google Analytics, Google Ads, and LinkedIn Ads. Please read this policy to understand the types of cookies We use, the information We collect using Cookies, and how that information is used. 

‍

Cookies do not typically contain any information that personally identifies a user. However, personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store, and keep your personal data secure, see our Privacy Policy.

‍

We do not store sensitive personal information, such as mailing addresses, account passwords, etc., in the Cookies We use.

‍

Interpretation and Definitions

Interpretation: The words with initial capitalization have specific meanings defined under the following conditions. These definitions apply regardless of whether the words appear in singular or plural.

‍

Definitions: For the purposes of this Cookies Policy:

• Company (referred to as either "the Company," "We," "Us," or "Our" in this Cookies Policy) refers to SalesEnvoy, Singapore.

• Cookies means small files that are placed on Your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.

• Website refers to SalesEnvoy, accessible from https://www.salesenvoy.io/.

• You mean the individual accessing or using the Website or a company or any legal entity on behalf of which such an individual is accessing or using the Website, as applicable.

‍

The use of the Cookies

‍

Type of Cookies We Use

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

‍

We use both session and persistent Cookies for the purposes set out below:

‍

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

‍

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

‍

Analytics Cookies (Google Analytics)

Type: Persistent Cookies

Administered by: Google Analytics

Purpose: We use Google Analytics to understand how users interact with our Website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google Analytics and opt-out options here: Google Analytics Opt-Out.

‍

Advertising Cookies (Google Ads and LinkedIn Ads)

Type: Persistent Cookies

Administered by: Google Ads and LinkedIn Ads

Purpose: We utilise Google Ads and LinkedIn Ads for marketing and advertising purposes. These Cookies track user interactions with our advertisements to measure their effectiveness and provide personalised advertising. You can adjust your ad preferences and learn more about these platforms' privacy policies here: Google Ads and LinkedIn Ads.

‍

Your Choices Regarding Cookies

‍

If You prefer to avoid the use of Cookies on the Website, first, You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

‍

Please note that if You do not accept Our Cookies, You may experience some inconvenience in your use of the Website, and some features may not function properly.

‍

If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For any other web browser, please visit your web browser's official web pages.

‍

More Information about Cookies

You can learn more about cookies here: All About Cookies by TermsFeed.

‍

Contact Us

If you have any questions about this Cookies Policy, You can contact us:

By email: hello@salesenvoy.io